Refund & Shipping Policy – Grey To The Green

At Grey To The Green, we prioritize customer satisfaction and environmental responsibility. If you are not entirely satisfied with your purchase, we’re here to help. 1. Refund Eligibility & Shipping Policy

Shipping Policy: We process and ship all orders within 1–2 business days. Delivery times vary by location: Metro cities: 2 to 5 business days Other locations: 4 to 8 business days Refund Eligibility: Refunds are applicable only for items purchased directly from our website: [www.greytothegreen.com]. To be eligible for a refund, the item must be: Returned within 7 days of delivery Unused, in its original packaging, and in the same condition as received Accompanied by a valid proof of purchase 2. Refund Process

To initiate a refund, please email us at grey2thegreen@gmail.com or WhatsApp us at 9880105639 with: Order ID Reason for return Clear photos or videos (if the product is defective or damaged) Once your request is approved, we will share return pickup instructions or ask you to ship the product back to our return address. After receiving and inspecting the returned product, your refund will be processed within 2–5 business days. 3. Refund Method

Refunds will be processed through the original payment method used at the time of purchase. If the order was paid via Razorpay (Credit/Debit Card, UPI, Net Banking, Wallets), the refund will be credited back through Razorpay’s secure gateway. Note: It may take up to 2–5 business days for the refund to reflect in your account, depending on your bank or payment method. 4. Non-Refundable Situations

We do not offer refunds in the following cases: Product damaged due to misuse or improper handling Return request made after 7 days of delivery Bulk or custom orders, unless the product is defective 5. Cancellation Policy

Orders can be cancelled before dispatch. If your order has already been shipped, it cannot be cancelled but may be eligible for return/refund as per the terms above. 6. Contact Us For any refund or shipping-related assistance, please contact: Grey To The Green 📧 Email: grey2thegreen@gmail.com 📞 Phone/WhatsApp: 9880105639 🌐 Website: www.greytothegreen.com